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Vietnam Post opens 1st training course “Transaction post officers” 2020

In the morning, 2 March, Vietnam Post’s Training Center opened the first training course “Transaction post officers” 2020.

Learners discussed actively in the first lesson

This training course was organized by the Center during 2 March to 28 March with 50 participants who are new transaction post officers from 14 provincial post offices (Hanoi, Hau Giang, Quang Ngai, Soc Trang, Bac Giang, Ha Giang, Ha Tinh, Hoa Binh, Hung Yen, Lao Cai, Nam Dinh, Nghe An, Thanh Hoa, Yen Bai).

During this course, learners were provided with not only information about Vietnam Post overview, business culture, service quality standards, communication skills, customer services but also theory and practice lessons about operation processes of postal services, postal financial services, distribution and communication; case studies on business activities at model post office.

At the opening ceremony, Mr. Trinh Anh Tuan, Director of Vietnam Post’s Training Center reaffirmed that transaction post officers were direct contact persons with customers, solving any arising issues during working with customers and deciding the service quality of Vietnam Post. He requested all learners to strictly follow regulations of the training course, concentrate and discuss actively in the class to contribute the success of the course.

This is one of long term training courses in 2020 organized at Vietnam Post’s Training Center after the Center upgraded its facilities to create the most convenient conditions for learners. In addition, Vietnam Post and the Training Center offer meals and accommodation for all learners to ensure security, food safety and create motivation and connection between labors and postal network.