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Vietnam Post ensures postal operation in Covid-19 affected areas.

Despite of complicated situation of the Covid-19 pandemic in provinces and cities, especially in Danang City, Vietnam Post has been taking many measures to enhance its readiness to actively cope with difficulties, maintaining normal postal operation, preventing and limiting the spread of pandemic and ensuring safety for employees and customers.


Postal staff equipped with masks, face shields, hand sanitizers to ensure safety
when contacting with postal items and customers

Accordingly, Vietnam Post will implement to sterilize at all post offices, mail sorting centers and postal vehicles…Moreover, postal staff are equipped with masks, face shields and hand sanitizers to ensure safety when contacting with postal items and customers.

Post offices will guide the customers to fill information of phone numbers of both senders and recipients to support the delivery section and provide customers information of quarantine areas. In case the customers require to send postal items to addressees in quarantine areas, post offices will recommend them that the standard time for quarantine areas would be slower because of the pandemic. Vietnam Post implemented the best ways to deliver safely and successfully to recipients and update travel history of items on the IT postal system.

For items with addressees in quarantine areas in Danang City, if the customers are non-contracted individuals, when sending postal items, they need to contact with their recipients to confirm delivery location at home or at delivery post office. After that, the acceptance post office accepts the postal items. If the senders are contracted customers, the acceptance post office will make a phone call to the recipients to verify the related information before dispatching and support delivery post office in Danang to avoid delivery failure due to recipient’s refusal.

Vietnam Post will also seal and temporarily close post offices (acceptance and delivery post offices...) if these post offices are located in the lockdown or quarantine areas due to the pandemic. In addition, Vietnam Post immediately implemented quarantine measures as recommended by the Ministry of Health when there were infected/ suspected cases in related working places. Moreover, Vietnam Post also made a plan to arrange, allocate labors properly to ensure smooth postal operation and business activities during Covid-19.