EMS symposium for senior management of Asia Pacific region: approving criteria for EMS E2E excellence

Delegates attending the EMS symposium for senior management of Asia Pacific region

At the symposium, delegates focused on many important issues to promote the acceptance and delivery of EMS service in the coming time, namely: EMS Cooperative Business Plan until 2020; key market development in the region; End-to-end service performance excellence and EMS Twinning Project; performance improvement of the EMS service’s supply chain; regional performance trends; solutions to improve performance’s quality; Regional customs and transport performance trends… Besides, EMS representatives of some members in the region also shared their successful stories on the EMS service development and performance improvement; update and share information on service development strategies in the next period...

Particularly, in order to position comprehensive development for EMS in the region and worldwide, in discussion sessions on EMS service performance improvement, next actions Postal members in the region, criteria for EMS Customer Care Award..., delegates have reached high agreement on the Criteria table/list for EMS E2E excellence (end-service); EMS service standard and performance quality in Asia Pacific region.

Mr. Pham Anh Tuan, Chairman of the Board of Management of Vietnam Post spoke at the symposium

According to Mr. Pham Anh Tuan, Chairman of the Board of Management of Vietnam Post, this is the first time Vietnam receive the honor to hold the EMS symposium for senior management of Asia Pacific region. EMS Vietnam officially connected to the international EMS network and started to exchange the electronic data online with other members in the international EMS Cooperative since 2009. Over the period, EMS Vietnam always pays special attention to enhance the development and application of IT solutions in production and business activities, modernization of sorting floor to ensure a better EMS service quality.

EMS Vietnam always takes the application of IT solutions in business production activities into consideration

With determination to lead EMS Vietnam to the TOP 3 of leading prestigious and professional express suppliers in Vietnam, together with the good performance of its role as a member of the EMS Cooperative, contributing its view and valuable ideas and actively implementing common programs, strategies of this international organization, EMS Vietnam committed to continually build the image, position of EMS Vietnam in the EMS Cooperative in general to lead the EMS service become the most prestigious, professional service with biggest service network in Vietnam.

EMS Vietnam is one of the leading presitisgiuos and professional express service suppliers in Vietnam

With 181 members – the international EMS Cooperative represents for over 90% of postal operators all over the world and covering 96% of total EMS items worldwide. EMS Vietnam is one of the key active and self-motivated members of the Cooperative in the past many years. The growth speed of EMS service volume for both inbound and outbound increases quiet sturdily. EMS Vietnam is also rated as one of the 10 member countries have the best service performance and customer care of the international EMS Cooperative.