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Vietnam Post applies information technology for successful digital transformation

In the coming time, domestic postal market will face a high competition among 435 postal businesses. In 2019, the number of postal businesses increased by 14% compared with that of previous year. The postal "pie" is now no longer reserved for domestic businesses but is shared with foreign businesses. To ensure growth rate objectives, traditional postal businesses like Vietnam Post, while keeping he largest market share in the postal sector, is focusing on information technology application to accelerate the process of digital transformation in all its business areas.

With its objective to use IT as the platform and tools to improve productivity and service quality and to catch up with the development trend of leading postal and logistics services providers, striving for the optimization and automation in operation process and liberation of manual labor, right after separation from VNPT Group, Vietnam Post has promoted IT application in all business activities by equipping equipment and tools such as computers, readers, printers at all working positions.


According to Mr. Nguyen Quoc Vinh, Member of Board of Management, Vietnam Post has the largest postal network with IT application in Vietnam, with a total of around 20,000 computers connected to the network, more than 10,000 points with online network connection. Besides, postmen and delivery staff all use smartphones to make confirmation of delivery information and transmit the delivery notice data quickly and timely. Mr. Nguyen Quoc Vinh said: "We are continuing to modernize sorting hubs. Now, the regional sorting hub in Hiep Phuoc Industry Park has been equipped with high capacity sorting machine. Regional hubs in Da Nang, Hanoi and Hai Phong, Nghe An, Khanh Hoa, Can Tho... will be also equipped with automation equipment and tools to speed up the distribution of goods items, ensure the quality of the service, and update the information automatically to support effective operation. Vietnam Post has another strength as a multi-service provider in Vietnam market with postal financial services besides its core post and delivery services. We are working with a lot of banks to offer our E-wallet solution, which helps safe and timely payment services and cash flow management”.

Recently, Vietnam Post has also other IT applications such as post code, digital map, online transport platform…. to bring benefits to not only postal businesses but also other business in other economic sectors. This is because Vietnam Post identifies its important role assigned by government to develop economy and society. This move of Vietnam Post is also to meet common objectives of UPU to consider public postal service renovation the economic driver to develop the world socio-economy.

In 2019, Vietnam Post as the only public postal in Vietnam has "scored high mark” by developing V-MAP - digital map in Vietnam digital knowledge system. The unique digital map, owned by the Vietnamese people, is very important to the national security, especially the national sovereignty over the network space. Currently Vietnam Post is still working with related authorities and businesses to expand new and more convenient functions for V-Map users.