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Cash On Delivery


Cash On Delivery (COD): Is the special service used together with the postal services in which the sender can entrust Vietnam Post to collect an amount from the recipient when delivering postal items (goods) and return that amount to the sender .

Scope of service supply

- Post offices providing COD service are post offices which opened the remittance services.

- COD Service is applied to to all kinds of domestic postal services: Numbered Post Item, Parcel, EMS, Trust Post

Regulations on weight/size

Size, weight of COD postal articles are applied according to Size, weight of the corresponding services that customers choose to use.

Added services

Notice of delivery, Delivery-to-hand, Delivery-at-address, Price declaration, Co-checking delivery, packaging; paying at the address, bank transfer,

Withdrawal of postal article, adjustment to the amount of collection, cancellation of the request for collection, adjustments to the information of senders and recipients.

Table of service charges

- Charge of COD postal articles: Charge of delivery and charge of collection and payment (attached with the charge table)

- Charge of added services is applied as the same as the charge of added services of the services chosen by the customer.