Vietnam EMS received international Performance and Customer Care Awards
Within the framework of the activities celebrating the 20th Anniversary of the EMS Cooperative with the participation of nearly 200 member countries, from 28th – 29th March 2019 in Bern, Switzerland, Vietnam EMS (Vietnam Post) has once again been awarded Gold medal for Performance and Customer Care Award by the EMS Cooperative and the Universal Postal Union (UPU).
Ms. Ha Thi Hoa, Deputy Director General of VNPost Express Joint Stock Company recieved the Golden medal of Perfoemance
Aiming to earn this award, services operators shall have to fully satisfy the very strict conditions set by the EMS Cooperative and the UPU through an evaluation of annual overall score based on key quality criteria including delivery time, data transmission time on the system, inquiry time, IT applications ...
This is the 6th consecutive year that Vietnam EMS has achieved the Performance Award and the 3rd year for Customer Care Award. These awards are not only a recognition of the achievements and efforts of Vietnam EMS but also contributes to improving the role and position of Vietnam Post as well as Vietnam EMS in the postal industry worldwide.
Over the past years, Vietnam EMS has always paid special attention to enhance the development and application of technological solutions in managing operation and business activities, consequently modernizing sorting facility to ensure better EMS quality. Vietnam EMS has always been rated as one of the 10 countries with the best EMS performance and customer care among EMS Cooperative.
With clear recognition on risks, challenges and initiative action to seize opportunities, VNPost Express Joint Stock Company has strived to develop a system of comprehensive solutions, additionally innovating products, improving service quality, overcoming challenges, fulfilling strategic objectives to affirm its number 1 position in Vietnam express delivery market and gradually reaching the international level.
Ms. Chu Quynh Anh, Deputy Director of Postal Services Division of Vietnam Post
represented VNPost Express Joint Stock Company to recieve Customers Care Award
In 2018, 17 members of the EMS Cooperative received the Performance Award. In which Gold medals were awarded to Vietnam, Latvia, Georgia; Silver medals were given to Hong Kong, Belarus, Slovenia, Samoa, Singapore, Azerbaijan, Macao, Korea, Paraguay, El Salvador, Cyprus; Thailand, Gibraltar, Switzerland received the Bronze medals.
Customer Care Awards were awarded to Algeria, Azerbaijan, Bulgaria (Rep.), Cambodia, China (People's Rep.), Georgia, Ghana, Hong Kong (China), Korea (Rep.), Luxembourg, Macao (China), Madagascar, Mongolia, Paraguay, Samoa, Saudi Arabia, Singapore, Thailand, Togo, United Arab Emirates, Vietnam.